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Terms & Conditions
Call-out massage/ Massage sur demande hors studio
All call-out massage pricing includes set up and take down time. The therapist will arrive shortly before the booking time to allow for this. The price is charged per therapist; we can send multiple therapists to your accommodation upon request. All equipment is provided, but we ask you to ensure there is enough space to set up a massage bed.
Arrival Time/ Temps d’arriver
Please arrive at least 10 minutes before your massage so you have enough time to speak to your therapist and change for your massage to start on time.
Lateness / Si je suis en retard?
If you are late for your massage, we may not be able to give you the full treatment time (as often there is another session afterwards) and you will still be charged in full for the session. If you are running late then please contact us ASAP to let us know.
Si vous êtes en retard pour votre massage, il se peut que nous ne puissions pas vous donner la durée complète du traitement (car il y a souvent une autre séance par la suite) et vous serez quand même facturé en totalité pour la séance. Si vous êtes en retard, contactez-nous dès que possible pour nous le faire savoir.
Cancellations/ Annulations
For all massage if you cancel between 24 and 12 hours before the start of the session you will be charge 50% of the session price. If cancelled less than 12 hours before the start of the session then 100% of the session price will be charged.
At peak times, from 20.12-5.1 and 14.2-29.2 We will need bookings to be pre-paid and there will be no option to cancel, only to reschedule with 12 hours notice.
Payment methods/ Méthodes de paiement
Payment for massage may be made by cash or credit card. For people with accounts at wholeycow we can also send you an invoice to pay by bank transfer.
Sharing massage/ Partage de massage
The booked massage period may be split between people. Please be aware that to it will take extra time from the massage to change over from one client to the other.
Reservations/ Réservations
You can book and pay for your massage online, however you will need to contact us directly via email, phone call or text message. If your request is for a same day massage, it is best to call us directly so we have time to organise the treatment.
Vous pouvez réserver et payer votre massage en ligne, mais vous devrez nous contacter directement par e-mail, appel téléphonique ou SMS. Si votre demande concerne un massage le jour même, il est préférable de nous appeler directement afin que nous ayons le temps d'organiser le traitement.
Discounts/ Rabais
Members receive 10% discount on their therapies with wholeycow. If you are a student or seasonaire and work with Wholeycow you can contact us directly to enquire about price.
Gift Certificates/ Cartes-cadeaux
Are available for any nominal amount. Please contact us directly to organise
Pregnancy/ Grossesse
We have therapists available who can give pregnancy massage. We use almond oil with no essential oils. We do not have a special pregnancy massage table however we use cushions so you can comfortably lie on your side. We also do not recommend massage in the first trimester of pregnancy.
Nous avons des thérapeutes disponibles qui peuvent donner un massage de grossesse. Nous utilisons de l'huile d'amande sans huiles essentielles. Nous n'avons pas de table de massage de grossesse spéciale, mais nous utilisons des coussins pour que vous puissiez vous allonger confortablement sur le côté. Nous ne recommandons pas non plus le massage dans le premier trimestre de la grossesse.
What to wear/ Quels vêtements porter?
Wear your regular clothes and for most massage you will be asked to wear just underwear. Thai massage you are fully clothed so please wear loose or elasticized clothing.